The small print, clearly
Delivery & returns
Choose your arrival date
Online checkout accepts UK delivery addresses. Available services depend on the product and quantity. Choose from the options offered on the product page; the price and arrival date are checked again before payment. Your order summary records the service you selected.
A catalogue turnaround is an indication, not your order’s arrival date. If your postcode or deadline needs special arrangements, request a quote before ordering. We will contact you if usable artwork or another issue affects the agreed date.
Follow your print
Use the private order link in your confirmation, or open your order from your account. Tracking is shown when the carrier supplies it. Keep your order link private because it grants access to order information.
If an order is delayed or tracking is unclear, contact us with your order number. Your rights when an agreed delivery deadline is missed are set out in our terms of sale.
Changes and cancellations
Contact us promptly if anything needs changing. Once printing has started, it may not be possible to alter your artwork or specification.
Personalised print generally has no statutory change-of-mind cancellation right. Faulty or misdescribed goods remain covered by your legal rights. For non-personalised goods and any separately agreed services, see the full cancellation terms and sample notice.
Something is not right
Tell us your order number and what happened. Photographs of the print and packaging help us investigate damage, shortages or faults. Keep the goods while we arrange a remedy and return instructions. Prompt reporting helps, but does not shorten your statutory rights.
We will explain the appropriate refund, replacement or other remedy and cover reasonable return costs for faulty goods. Contact and return-address details must be confirmed before launch; do not send goods to a printer or carrier without agreed instructions.