Terms of service & sale

1. Who you are buying from

Big Squid Print is the trading name used on this website. The seller’s full legal name, geographical address, contact email, company registration details (where applicable) and VAT number must be added here before trading begins.

These terms cover use of our website and purchases of printed goods and agreed services. A consumer is someone buying mainly for purposes outside their trade, business, craft or profession. Consumer protections below apply whenever you qualify, including where you also run a business.

2. Your order and our agreement

Check your specification, quantity, artwork, delivery service, address and total before paying. Online orders are paid through our payment provider. A bespoke quote sets out its own specification, price, any agreed services and expiry date; requesting a quote does not commit you to buy.

Our contract is made when we send an order acceptance or confirmation email. A payment-provider receipt alone is not acceptance. If we cannot accept an order, we will explain and refund any payment taken for it. If a problem arises after acceptance, we will contact you to agree a solution and respect your rights to cancel or receive a refund.

We will not substitute a materially different product, charge more or move an agreed delivery date without your agreement. Save your order confirmation and a copy of these terms for your records.

3. Prices and payment

Prices are in pounds sterling. Where an excluding-VAT price is shown, the including-VAT price is also shown. Checkout shows the amount payable, applicable VAT and any minimum-order adjustment before payment. The delivery service selected forms part of the quoted price. Bespoke delivery or other charges must be agreed before you pay.

Prices may change before an order is accepted. If we discover an error, we will explain the correct price and let you choose whether to proceed; we will not take an additional payment without permission. Approval of an internal supplier retry does not authorise another customer charge.

4. Artwork and proofs

You must have permission to reproduce the text, images, logos and other content you supply. You keep your rights in that content and allow us and our production partners to use it only as needed to assess, produce and deliver your order and provide agreed support.

Supply the file format, size, bleed and page count stated for your product. Automated artwork checks cover technical requirements; they do not proofread text or guarantee image quality, colour accuracy, positioning or suitability. Review names, dates, spelling, contact details and layout before uploading. A human proof or design service is included only where specifically agreed.

Screen colours and product photographs are guides. Paper shade, texture and printing can affect the result. Tell us before ordering if an exact colour match or other special requirement is essential. This does not excuse goods that fail to match their description, agreed specification or required quality.

We may refuse unlawful content or content that infringes another person’s rights. We will explain any refusal and the treatment of any payment, subject to legal restrictions.

5. Production and delivery

Available delivery services and arrival dates are shown during ordering. Dates depend on the agreed specification and usable artwork. Please raise an event deadline before ordering. We will contact you if a problem affects the agreed schedule; an updated date requires agreement.

For consumers, we deliver within the agreed period or, if none is agreed, without undue delay and within 30 days. If we miss an essential agreed deadline or refuse delivery, you may be entitled to cancel immediately. Otherwise you can set an appropriate further deadline and cancel if we miss it. Goods remain at our risk until you, or someone you nominate, receives them, except where the law provides otherwise for a carrier you independently commission.

Check the delivery address carefully and tell us promptly about errors. Any reasonable redelivery charge caused by incorrect instructions must be explained and agreed. See delivery and returns for practical guidance.

6. Changes and cancellation

Contact us as soon as possible if you need to change or cancel a print job. Production can begin quickly. We will explain what can still be changed and any costs before you agree.

Goods printed with your artwork or otherwise made to your specifications or clearly personalised generally have no statutory 14-day change-of-mind cancellation right. That exception does not remove rights for faulty, misdescribed or undelivered goods. Merely making a standard product after an order does not by itself make it personalised.

If we agree a discretionary cancellation of personalised work, any deduction must reflect reasonable, unavoidable costs actually incurred, taking account of savings. We do not impose an automatic loss of the full payment.

For non-personalised goods where the consumer cancellation right applies, notify us within 14 days after delivery, then return the goods within the next 14 days. We refund within 14 days after receiving the goods back or evidence of return, whichever is earlier, including standard outbound delivery. An upgrade above standard delivery need not be refunded. You pay direct return costs for a change of mind only if we told you before purchase. We may deduct diminished value caused by handling beyond what is necessary to inspect the goods.

To cancel, send a clear statement including your name, address, order number, goods, order/delivery dates and request to cancel to our confirmed contact address. You may use this wording: “I give notice that I cancel my contract for the following goods: … Ordered on / received on: … Name: … Address: … Date: …” Add a signature if sending on paper.

Separately agreed services may have their own cancellation rights. We will obtain any express request needed to start a service during the cancellation period and explain the consequences before starting.

7. Faults, complaints and refunds

Tell us about damage, missing items or print faults as soon as you can, with your order number and helpful photographs. Keep the goods and packaging while we arrange the next step. Reporting promptly helps us investigate; it is not a short deadline that removes your legal rights.

Consumers are entitled to goods of satisfactory quality, fit for any purpose made known and agreed, and as described. Where applicable, you have a short-term right to reject faulty goods, normally within 30 days; after that, repair or replacement and then a price reduction or final rejection may be available. Services must be performed with reasonable care and skill. We cover reasonable return costs for faulty goods and make refunds to the original payment method unless otherwise agreed.

Business buyers should contact us promptly so we can investigate and provide the remedy required by the contract and applicable law. We will explain our decision on a complaint and any available further route if it remains unresolved.

8. Using the website

Use the website lawfully. Do not interfere with its security, attempt to access someone else’s orders or upload malicious files. Keep sign-in and private order links confidential. We may restrict misuse proportionately, without removing rights relating to an existing order.

Our website design, copy and photography are protected by intellectual property rights. You may use the site and save information for your own order; commercial reuse requires permission. Our privacy policy explains how information is handled.

9. Responsibility and applicable law

We are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill. Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or anything else that cannot lawfully be excluded. Nothing in these terms takes away mandatory consumer rights.

English law governs these terms, subject to mandatory protections available to consumers where they live. Consumers may bring proceedings in the courts of the UK country where they live. For business contracts, the courts of England and Wales have jurisdiction.

Changes to these terms apply to future orders. An existing order remains governed by the terms agreed when it was accepted, unless a lawful change is agreed with you.